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Frequently Asked Questions

1) What warranty do I get on my hot tub?

Your HotSpring hot tub comes with excellent warranties.

2) Are your hot tubs fully re-locatable?

Yes, as long as you have the appropriate base and electrics, you should be able to move and reposition your hot tub pretty much anywhere you would like.

3) Do I need to use lots of chemicals?

No. With our maintenance programme, designed to make your life easy and stress free, you will probably spend no more than a few minutes a week treating the water. We will provide you with a DVD Guide on how to maintain your hot tub.

4) What are the running costs?

This will vary according to the hot tub concerned and the amount you use it, but for example the Hot Spot hot tubs cost about 60 pence per day to run.

5) How often do I need to change the water?

Owing to our superior filtration, we recommend that you change the water in HotSpring Hot tubs every 3 months.

6) Are the hot tub controls easy to use?

Yes. The control panel is clearly displayed, and once you have set the desired temperature, you can just forget it!

7) My Order has arrived damaged

Please notify us immediately so that we can arrange for your faulty goods to be collected and immediately deliver a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.

8) We have received the wrong goods

Should we inadvertently deliver the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.

9) My hot tub is not working as it should. What do I do?

Simply pop into the showroom, telephone us, or send an email us providing as much information as possible regarding the problem and we will contact you to arrange fixing it.

10) How long will it take to deliver my order?

If we have the stock then we can deliver within 48 hours. If the stock needs to be ordered then it may take up to 8 weeks for delivery.

11) Will you install and commission the hot tub?

The installation and commissioning of your new hot tub will take approximately 2-3 hours but there is no additional charge for this. It is all included in the cost of your hot tub.

12) How will the delivery be arranged?

You will be contacted by email by our Service Department to arrange a date for delivery.

13) What electrics do I need?

With regards to the electrical supply you should only use a CSCS/ECS registered Electrician. Typical electrical costs are £300 to £400 for a circuit from your consumer unit to the hot tub, add a further £150 to £200 should you want a socket outlet or some garden lighting. This is based on a typical circuit length of 30 metres. The Sorrento hot tub will run off a standard 13A socket outlet so no electrical works are generally required.

14) How much do you charge for delivery?

Delivery for orders under £60 will be £10, otherwise your delivery is free.

15) Will you deliver anywhere in the UK?

We will deliver to anywhere within the Somerset and South West region – please call us if you would like to check that we can deliver to your area.

16) Can I sink the hot tub into decking?

Yes, providing you leave the appropriate access to the maintenance panel.

17) Do I get anything for recommending a friend?

Yes. At HotSpring we like to thank our customers for recommending us to their friends and family. Please ask your friend/family member to quote your name, postcode, and which hot tub you purchased when they order their own, and we will send you a £150 voucher to spend in a single transaction in our showroom

18) Do I need to have a water supply piped to the hot tub?

You do not need a water supply as our hot tubs are filled and emptied via a hose.

19) What base do I need to stand the hot tub on?

We recommend a flat level solid base; this is to make sure the hot tub does not sink (typically this would be a four-inch concrete base). Although this does not affect your warranty, a hot tub positioned on a surface that is not level will have water that appears higher on one side to another, and you will find that you need to constantly top up the water.

20) Does the cabinet require any maintenance?

The cabinets on our hot tubs are made from easy care, wood-effect material, which requires no specific maintenance. You may want to simply rinse it with a hose once in a while to keep it looking nice so that it retains its lustre during its lifetime. You may also like to know that the cabinets never lose their colour.

21) What is the temperature range of the hot tub?

The HotSpring hot tubs have a range of between 26 and 42 degrees – this enables you to have a cooler hot tub for the summer months, and a wonderful steamy hot tub for those icy winter evenings!

22) Are the covers effective at keeping the heat in?

Yes, the cover has been designed to trap in the heat and it has extended flaps to prevent the wind from getting up under the cover and cooling the water.

23) Where should I put the hot tub?

Technically you can place a hot tub anywhere, although we find that most of our customers prefer the outdoor experience. As such we have a gazebo available to help protect you from the weather and nosey neighbours!