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| Problem | Probable Cause | Remedy |
|---|---|---|
| Cloudy Water | • Dirty Filters • Excessive oils/organic matter • Improper sanitisation • Suspended particles/ organic matter • Overused or old water |
• Clean filters with FreshWater™ InstantFilter Cleaner or FreshWater Filter Cleaner • Shock spa with sanitiser • Add sanitiser • Adjust pH and/or alkalinity with FreshWater pH/Alkalinity Up or FreshWater pH/Alkalinity Down • Run jet pump(s) and clean filters with FreshWater Instant Filter Cleaner or FreshWater Filter Cleaner • Drain, clean and refill the spa |
| Water Odour | • Excessive organics in water • Improper sanitisation • Low pH |
• Shock spa with sanitiser • Add sanitiser • Adjust pH with FreshWater pH/Alkalinity Up to recommended range |
| Chlorine Odour | • Chloramine level too high • Low pH |
• Shock spa with sanitiser • Adjust pH with FreshWater pH/Alkalinity Up to recommended range |
| Musty Odour | • Bacteria or algae growth | • Shock spa with sanitiser—if problem is visible or persistent, drain, clean and refill the spa |
| Organic Buildup / Scum Ring Around Spa | • Buildup of oils and dirt | • Wipe off scum with clean rag—if severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill the spa |
| Algae Growth | • High pH • Low sanitiser level |
• Shock spa with sanitiser, and adjust pH with FreshWater pH/Alkalinity Down to recommended range • Shock spa with sanitiser, and maintain sanitiser level |
| Eye Irritation | • Low pH • Low sanitiser lever |
• Adjust pH with FreshWater pH/Alkalinity Up • Shock spa with sanitiser, and maintain sanitiser level |
| Skin Irritation / Rash | • Unsanitary water • Free chlorine level above 5 ppm |
• Shock spa with sanitiser and maintain sanitiser level • Allow free chlorine level to drop below 5 ppm before spa use |
| Stains | • Total alkalinity and/or pH too low • High iron or copper in source water |
• Adjust total alkalinity and/or pH with FreshWater pH/Alkalinity Up • Use FreshWater Stain & Scale to inhibit metals |
| Scale | • Total alkalinity and/or pH too high • High calcium content in water |
• Adjust total alkalinity and pH with FreshWater pH/Alkalinity Down—if scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa. Add FreshWater Stain & Scale and balance the water using FreshWater pH/Alkalinity Up or FreshWater pH/Alkalinity Down |
